Case Manager

Agency Job Title: Case Manager
Contract Job Title:    Case Manager
Department/Team:   Train & Earn
Reports to: Program Director
Classification Full-Time/Non-Exempt
Hybrid Work Schedule of 4 days in-person and 1 day remote
Work Location: Sunset Park
Salary Range: $50,000 – $55,000

Opportunities for a Better Tomorrow (OBT) exists to break the cycle of poverty and inequity through education, job training, and employment. Our vision is to strengthen the workforce by serving as a bridge to economic and educational opportunity for individuals in underserved communities. Through our skills-based training, educational services, and direct job placement efforts, we build upward economic mobility for out-of-school and unemployed youth and adults and provide the skills necessary to gain a competitive edge in the job market. Finally, OBT maintains a commitment to fostering and maintaining a work environment where diversity, equity, and inclusion are woven into our organizational DNA.

Position Summary

The Train & Earn (T&E) Program is a career pathways program for youth and young adults ages 16-24 that provides work readiness support, occupational skills training, and employment services, along with supportive services such as High School Equivalency (HSE) classes, paid internships, comprehensive case management, and access to post-secondary education and sector-based credential training.

The Case Manager will complete contractually required enrollment steps, as well as a comprehensive assessment and corresponding service planning.  This work will be done in collaboration with each youth participant to elevate their experiences, their strengths, their interests, and their voice.  While in the program, each participant will meet with the Case Manager regularly to work on barriers to program persistence and success, including the provision and follow through with referrals to other service providers.  The Case Manager will also complete all necessary data entry related to this work and support the larger team with other program activities, such as outreach and recruitment, workshops, post-exit placements, etc.  Once the participant completes the program, the Case Manager will complete the exit process in the funder-mandated system and track the participant for one year to ensure persistence in a positive outcome, uploading appropriate rentention documents within the second and fourth quarters.

Essential Job Functions and Responsibilities

  • Assess each applicant for program fit and match with contractual enrollment criteria.
  • Complete a thorough assessment and design a corresponding service plan in collaboration with each qualifying applicant. Complete necessary enrollment paperwork.
  • Meet with program participants regularly to discuss barriers to program persistence and persistence in a post-exit outcome. Make referrals to other service providers as necessary and ensure participants follow through with all referrals.
  • Complete exit steps at the end of each cohort and assist with the placement into positive outcomes for all youth. Track youths’ persistence in post-exit placements for minimally one year.
  • Assure quality, timely data entry into both funder-mandated databases and the agency’s Salesforce instance.
  • Support a culture of professionalism designed to teach and cultivate a real-world working experience for the youth and young adults served.
  • Assist in identifying and developing services and programs not currently being offered.
  • Collaborate with balance of program team to fulfill all program functions and services that may need additional support.

Knowledge, Skills and Abilities

  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • A passionate commitment to OBT’s mission and vision.
  • A track record in providing comprehensive case management services to young adults. Familiarity with the public and nonprofit social service systems and entities that target this population.
  • Demonstrated experience developing programmatic systems to enhance program outcomes.
  • The ability to establish strong working relationships with team members, colleagues, participants, and external stakeholders.
  • The ability to consistently develop and refine the program model and processes to create successful outcomes for participants and staff.
  • Experience working on multiple projects and balancing competing priorities.
  • Strong skill set in data management and data tracking; demonstrated experience managing data collection, analysis, and reporting.

Education and Experience/Training

  • Bachelor’s degree required. A master’s degree or additional, substantial professional development in a related field preferred.
  • A minimum of 3 years’ experience in a case manager or comparable role.

To apply, please send your resume and cover letter to
In the subject line, include the job title of the desired position.