Internship Coordinator

Location: Jamaica, NY (Hybrid Work Model)
Position Code: O5VDO

Position Summary:

The Internship Coordinator cultivates internship opportunities and provides ongoing case management for young adults ages 16 – 24 enrolled in OBT’s Medical Administrative Assistant and High School Equivalency programs. These programs are designed to prepare the participants to pass the Test Assessing Secondary Completion (TASC) and the Certified Medical Administrative Assistant (CMAA) exams, paving the way to successful careers. Additionally, the coordinator will engage in community outreach to promote the programs, help the participants reach economic stability through advocacy, tenacious case management, and the facilitation of training workshops.

Essential Job Functions and Responsibilities:

  • Exemplify the OBT model of high accountability and high support in all interactions with participants, staff, and partners.
  • Conduct intake assessments with applicants to ensure both eligibility and suitability for the programs, follow-up with accepted participants regarding outstanding required documentation for enrollment into the programs; refer ineligible and/or incompatible applicants to other programs and services.
  • Maintain participant and worksite case files and enter all data including but not limited to case notes and attendance into required databases (e.g., Salesforce, PTS, YEPSOnline); assist with any relevant reporting required by funder contracts.
  • Maintain consistent contact with current and past participants for the period established by our contracts via calls, texts, emails, and social networking sites using established OBT protocols.
  • Provide ongoing support and case management to participants enrolled in the Jamaica Youth Programs; provide ongoing feedback to the team on participant progress and barriers to successful completion of the programs.
  • Conduct, at a minimum, bi-weekly individual supportive counseling sessions with each assigned participant to ensure they are progressing toward personal and career related goals.
  • Participate and seek professional development opportunities.
  • Assist with community outreach and promotional activities.
  • In collaboration with the Job Developer, develop internship opportunities relevant to the healthcare administrative support field, ensuring that all required worksite documents are completed and entered accurately.
  • Place participants in appropriate internships, ensuring that all required participant documents are completed for internship files: conduct internship site visits to review intern evaluations with employers, discuss trainee progress, and collect timesheets.
  • Process internship payroll on a weekly basis, ensuring that timesheets have been completed and entered accurately.
  • Obtain participant’s employment and retention documentation as required by government and private funders.

Knowledge, Skills and Abilities:

  • Belief that workforce development and equity are inextricably linked and have a passionate commitment to OBT’s mission and vision.
  • Experience working with opportunity youth.
  • Working knowledge of workforce development.
  • Strong communication, interpersonal and conflict de-escalation skills.
  • Able to develop goals and reduce barriers to education, program persistence and employment through effective case management and counseling strategies.
  • Able to manage competing priorities in a human-focused performance-based environment.
  • Adept problem solver who brings energy and enthusiasm to the work.
  • Proficient in Microsoft Office; database management–i.e., Salesforce and/or PTS preferred.

Education and Experience/Training:

  • Associate degree and some experience working with low income/high barrier populations required (candidates working toward degree may be considered).
  • Must be proficient in Microsoft Office (Word, Excel, Outlook); knowledge of workforce development is helpful.
  • Must display strong leadership skills, personal initiative and the ability to problem-solve; must possess excellent organizational and communication skills.

Other Qualifications: These are the skills & attributes that all OBT employees need in order to meet the expectations of each other, our participants, and our partners.

Communicate with Clarity – Be clear, concise, and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

Work with Purpose – Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

Drive to Decision – Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for mission outcomes.

Own the Outcome – Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

Why You Should Join Us:

  • We are a passionate and motivated staff excited to propel NYC’s youth and adult communities.
  • Salary $42,000 – $46,000 plus benefits that include generous paid time off with summer Fridays and a winter break, 403(b) retirement plan, and medical, dental, vision plans.