Internship Coordinator and Case Manager

Location: Brooklyn, NY (Hybrid Work Model)
Position Code: VLYKG
Salary Range: $50,000 – $55,000

Position Summary:
The Internship Coordinator and Case Manager inspires TechSTART participants to envision their pathways into well-paid sustainable careers in the tech sector.  They will cultivate and manage internship sites while providing ongoing individualized guidance and counseling to young adults, 17 to 24 years old, with a diverse range of needs and aspirations.  They will also facilitate work readiness workshops to ensure participants are building the skills and mindsets necessary for success in the world of work.  Reporting directly to the TechSTART Program Director, the Internship Coordinator and Case Manager will also work in close collaboration with an interdisciplinary team to develop strategies for participants to reach program goals and outcomes.

Essential Job Functions and Responsibilities:

  • Develop a range of internship and employment opportunities in a variety of industries to engage and support young adults at varying levels of skill development and interests for the purpose of career exploration and sector focused experiences that promote career growth.
  • Identify and establish relationships with prospective partner organizations, conducting field visits and engagement events.
  • Identify and utilize strategies to determine internship and employer partner needs and incorporate these into program design.
  • Cultivate existing relationships and build new relationships with varied stakeholders, including internship sites, employers, and community partners.
  • Conduct visits to internship sites to observe and monitor internship work and progress.
  • Work effectively with internal teams and external partners to best prepare and support young adults as they enter the workforce.
  • Conduct intake assessments with applicants to ensure both eligibility and suitability for the program.
  • Monitor the flow of young adults throughout program components.
  • Enter and track data in all relevant systems accurately and in a timely manner, including coordination of worksite applications and entry into databases for approval, participant case notes, worksite monitoring notes, and management of participant timesheets.
  • Process internship payroll on a weekly basis, ensuring that timesheets have been completed and entered accurately.
  • Achieve all program milestones and benchmarks at required intervals.
  • Engage employer and internship partners for placement and outcomes.
  • Cultivate and manage relationships within OBT’s interdisciplinary team.
  • Evaluate program design, using participant and labor market information to make improvements.
  • Perform other duties as assigned by supervisor.

Knowledge, Skills and Abilities:

  • Belief that workforce development and equity are inextricably linked and have a passionate commitment to OBT’s mission and vision.
  • Ability to exemplify the OBT model of high accountability and high support in all interactions with participants, staff, and partners.
  • Experience working with opportunity youth.
  • Strong communication, interpersonal and conflict de-escalation skills.
  • Ability to develop goals and reduce barriers to education, program persistence and employment through effective case management and counseling strategies.
  • Adept problem solver who brings energy and enthusiasm to the work.
  • Proficient in Microsoft Office and database management (Salesforce preferred).
  • Ability to establish positive relationships with program participants, internship sites, prospective employers, and other CBOs.
  • Ability to manage, delegate, and prioritize tasks in a fast-paced setting.
  • Possess a deep understanding of the labor market and ability to utilize this to inform program design.
  • Ability to maintain an internship bank consisting of quality positions.
  • Ability to meet internship placement quotas on a consistent basis.
  • Ability to support the team to achieve program quality and program outcomes.

Education and Experience/Training:

  • Associate degree and some experience working with low income/high barrier populations required (candidates working toward degree may be considered).
  • Must be proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of workforce development is helpful.
  • Must display strong leadership skills, personal initiative and the ability to problem-solve; must possess excellent organizational and communication skills.

Other Qualifications:  These are the skills & attributes that all OBT employees need in order to meet the expectations of each other, our participants, and our partners.

Communicate with Clarity – Be clear, concise, and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

Work with Purpose – Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

Drive to Decision – Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for mission outcomes.

Own the Outcome – Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.