Intake/Retention Specialist

Location: Brooklyn, NY
Position Code: SDN9Q

Opportunities for a Better Tomorrow (OBT) celebrates its 35th Anniversary, we are looking for an energetic, passionate and dedicated Counselor for our Out of School Youth Program (OSY).  OBT’s OSY program works with young adults, ages 17-24 in an effort to help them obtain their HSE or other recognized credential and to train them in the business skills necessary to obtain employment or advance to college.  Reporting to the Director of Youth Programs, The Intake/Retention Specialist is responsible for tracking and follow-up of all participants placed in employment and/or enrolled in college in an effort to ensure retention, as well as provide data input support for the Sunset Park OSY program in Capricorn.  The Intake/Retention Specialist will also be responsible for establishing positive working relationships with participants and employers in an effort to help facilitate regular communication.

Who We Are and Where We Are Going:
OBT, a premier Workforce Development organization in NYC, is in the process of developing its next phase of growth, focused on expanding employment opportunities for our clients. Founded in 1983, we have established a proven track record as a strong community-based organization. We have assisted thousands of NYC opportunity youth and adults gain critical skills and obtain employment. As a leading Workforce Development training not-for-profit, OBT provides a training program that balances high accountability and high support, with the goal of developing self-sufficiency and providing access to quality career pathways. We are excited to continue to develop on our strong foundation and demonstrated success while meeting the challenges and opportunities of the modern workplace.

Specific Duties:

  • Assist in the collection of eligibility documentation; ensure the accuracy and completeness of documents according to contract guidelines; assemble and maintain participant folders;
  • Collect and track placement in employment and/or college and retention data and all subsequent supporting documentation;
  • Create weekly and monthly program outcome reports and individual trainee status reports for both staff and funders;
  • Input all required participant data into Salesforce, Capricorn and any other funder data base including enrollment data, credentials, exit data, retention data and case notes.
  • Maintain an active database of placed and yet-to-be placed trainees with up-to-date information related to their employment/college status and enter monthly case notes into Capricorn;
  • Establish positive and supportive relationships with trainees who were placed in employment and/or enrolled in college and maintain contact post-program via phone, e-mail and/or approved social networking sites, such as Facebook, using established OBT protocols;
  • Work in partnership with the counselors, in assisting with contacting trainees who left the program without an exit outcome;
  • Work in partnership with the College Access Director to maintain relationships with trainees attending college and assist with obtaining retention documentation;
  • When appropriate, in conjunction with the job developers and/or counselors, provide intervention services at employer worksites as needed in an effort to mediate any on the job concerns faced by employers or trainees;
  • In partnership with the job developers, establish and maintain relationships with the employers and human resource personnel of the companies that hire OBT trainees to facilitate the collection of placement and retention documentation;
  • Facilitate the monthly “Stay-at-Work” networking sessions and provide proactive counseling and support to newly hired trainees;
  • Provide ongoing feedback on each trainee’s progress and report on such progress to other program staff and administration including participation in weekly staff meetings and the timely entry of monthly case notes;
  • Attend employment team staff meetings;
  • Participate in relevant professional development activities both in-house and off-site;
  • Assist with any relevant reporting as required by government contracts and private foundations;
  • Assist in the intake of applicants including conducting interviews and TABE testing;
  • Assist with other programs and/or other sites, as needed;
  • Assist Program Director with community outreach and program promotional activities; and
  • Perform all other appropriate duties assigned by supervisor.

Minimally a High School Diploma or HSE and five years relevant work experience required.  Must be proficient in Microsoft Word, Excel, social networking sites and working with data management systems.  Knowledge of government workforce contracts helpful.

Why You Should Join Us:

  • Competitive Salary and full benefits
  • Challenging, fulfilling and fast-paced work environment
  • Company events and outings (ongoing professional development; coaching, staff retreats)
  • Passionate and motivated staff excited to propel NYC’s youth and adult communities
  • Equal Opportunity Employer

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